DOES YOUR BOOKKEEPER FEEL THEIR POSITION IS MORE IMPORTANT THAN A CCR?
Posted: April 25th, 2011 | By: Geno Gruber |
The people who answer your phones should not be the most overlooked people in your service business. Yet this is what I find most of the time. “Sally is great on the phones”, the managers say. “People love her.” Then I ask… “If she is Read More...
TAKE CUE FROM EXCUSE AND GET SEX
Posted: April 5th, 2011 | By: Geno Gruber |
Where there’s an excuse, there is a lesson. Recently the PunchStick team adopted a new mantra. NO EXCUSES. We put ourselves through the kind of core-value-mission statement-branding-exercise we subject our clients to. Then we moved on to the “what’s standing in the way of unbridled Read More...
